Shipping policy

APEXFORGE PCs — SHIPPING POLICY

BUILD TIME

Every ApexForge PC is built to order. After the 3-day (72-hour) cancellation period ends, please allow approximately 5–10 business days for assembly, configuration, testing, and preparation for shipment.

Build times are estimates and may vary due to component availability, order volume, or other circumstances. If a significant delay occurs, we will contact you.

SHIPPING OPTIONS

ApexForge PCs currently ships within the United States.

Standard Insured Shipping — $79.99
Estimated carrier transit time: 3–5 business days

Express Insured Shipping — $149.99
Estimated carrier transit time: 1–2 business days

Shipping transit times begin after your PC has been completed and shipped. They do not include the 3-day cancellation period or the 5–10 business-day build and testing period.

TRACKING

Once your PC ships, tracking information will be provided when available.

LOST OR DAMAGED SHIPMENTS

ApexForge PCs ships systems using insured shipping. If your shipment is lost or arrives damaged in transit, please contact ApexForge PCs as soon as possible.

For damaged shipments, please keep the PC, original box, packaging materials, and shipping label and provide photographs if requested. ApexForge PCs will work with the shipping carrier and/or shipping insurance provider to investigate the shipment and file a claim when appropriate.

If a covered shipment is confirmed lost or damaged, ApexForge PCs will work with the customer to provide an appropriate resolution, which may include repair, replacement, or refund depending on the circumstances.

Customers should not discard packaging or ship a damaged PC back without instructions from ApexForge PCs.

PRE-SHIPMENT TESTING & DOCUMENTATION

Every ApexForge PC is assembled, configured, and tested before shipment. Before your system is packaged, ApexForge PCs documents that the completed PC powers on and operates properly.

We may record photographs, video, system information, component serial numbers, and testing results for our records. This documentation helps verify the condition and operation of the PC before it leaves ApexForge PCs.

Your PC is then carefully packaged for shipment. If a system arrives damaged or is not operating properly, contact ApexForge PCs promptly so we can determine whether the issue occurred during shipping and work toward an appropriate resolution.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout. Contact ApexForge PCs as soon as possible if an address needs to be corrected before shipment.

DELAYS

Carrier delivery dates are estimates and may be affected by weather, carrier delays, holidays, or other circumstances outside ApexForge PCs' control.