Refund policy

APEXFORGE PCs — RETURN & REFUND POLICY

All ApexForge PCs are built to order. Because each system is assembled specifically for the customer, all sales are final and we do not accept returns or exchanges for change of mind, buyer’s remorse, or preference changes.

CANCELLATIONS

ApexForge PCs provides a 3-day cancellation period (72hrs) after an order is placed. We will not begin assembling your PC during this period.

You may cancel your order for a full refund at any time during the 3-day cancellation period.

After the 3-day cancellation period has ended, we may begin ordering components and/or assembling your PC. At that point, the order becomes final and can no longer be cancelled.

To cancel an order, contact ApexForge PCs using the contact information provided on our website and include your order number.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

If your PC arrives damaged, defective, or different from what you ordered, contact ApexForge PCs as soon as possible. We will review the issue and, when appropriate, arrange troubleshooting, repair, replacement, replacement components, or another appropriate remedy.

Please keep the PC and all original packaging and shipping materials while the issue is being resolved. Do not ship a PC back to ApexForge PCs without authorization.

REFUNDS

Refunds are not offered for change-of-mind purchases. If ApexForge PCs determines that a refund is the appropriate resolution for a damaged, defective, incorrect, or otherwise qualifying order, the refund will be issued to the original payment method.

CONTACT

To report a problem with an order or request a cancellation, contact ApexForge PCs using the contact information provided on our website and include your order number and a description of the issue.

Nothing in this policy limits rights or remedies that cannot legally be excluded under applicable law.